Take a look at some of our most frequently asked questions. Can't find your answer? Simple get in touch
All our costumes and accessories come with a care label which you should refer to when it comes to washing and caring for your item. Since we use a wide variety of costume material including vinyl, faux fur and velvet, we recommend that all items are dry cleaned only to ensure the best care for your product.
Whilst we do our best to ensure all our costumes are true to size, it’s always best to go by the measurements on our size guide. If you’re in between sizes, we recommend ordering a size up as it’s much easier to adjust a costume to make it smaller than it is to make it bigger. If you’d like more detailed information on the measurements of our costumes, feel free to get in touch.
Need a different size or simply want to return something? Take a look at our Returns Policy for full details on how to return unwanted items to us.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information on refunds and how to return an item, head over to our Returns Policy.
Unfortunately we currently only ship to the UK.
We process all of our orders within 1-2 working days. Please note orders are not shipped or delivered on Sundays or public holidays. Orders can occasionally be delivered on Saturdays, depending on your local DPD depots shipment volumes.
If we're experiencing a high volume of orders, shipments may be delayed by a few days, so please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we'll contact you via email or telephone.
For standard UK delivery, you should receive your order within 5 working days. See our Shipping Policy for full details.
We offer free delivery for orders £40 and over. For orders less than £40, delivery costs £2.99. These prices are only available for UK Mainland. Other areas such as the Channel Islands or Scottish Highlands may be subject to additional charges, so feel free to contact us before making your purchase. For more information, check out our Shipping Policy.
We're sorry the item you ordered is damaged or faulty - we hope you'll give us a chance to put this right. Please refer to our Returns Policy for full details.