Changed your mind? It happens. If you decide not to keep an item, we’re happy to offer a refund as long as it’s returned within 30 days of purchase. You’ll need to return it back to us in new and unused condition, with tags still attached in the product’s original packaging. Hygiene and the safety of our customers is important to us. Therefore some items are non-refundable, including socks, face masks and face filters (unless packaging has not been opened or removed).
Arranging a Return
Please email firstname.lastname@example.org to arrange your return. Items sent back to us without first requesting a return will not be accepted. Please package your item securely and obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything, but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. Any item you are returning is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. All products returned to us are checked by our Returns Department. If everything looks good, we’ll refund the price of your item to the original credit/debit card/PayPal account used to purchase the item.
Faulty, Damaged or Issues
Please inspect your order once you’ve received it and contact us immediately if the item is defective, damaged or if you’ve received the wrong item, so we can look into it and make it right. Please note that we can only refund the postage costs for returning an item if we sent you the wrong item, or the item is faulty. If the item you’re returning is faulty, we’ll refund the postage once we’ve received the item and checked the fault.
Unfortunately we don’t have a direct exchange process. But if you’d like to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.